The following rules are to help protect my livelihood as a sole proprietorship and professional craftsman. My goal is not to price gouge but to make a honest living in an area I truly love.
Cancellations 24 hours or less prior to appointment are subject to 1/2 tuning fee. (excluding medical and family emergencies)
No show customers / customers cancelling at the door are subject to full tuning fee.
A travel fee of $25/15 minutes for customer over 45 minutes from the office will be added to the total bill.
Any work estimated over $1000 requires a 10% down payment at booking, 40% on pick up, and the remaining 50% upon delivery.
All other projects over $250 require 25% down.
Appointment Scheduled less than 48 hours out – may be subject to $50 dollar fee. (Unless filling cancellation or already empty slot.)
Emergency / short notice visit may be subject to $100 fee when booked within 24 hours.
Invoice open more than 30 days will have a late fee of 15% added. An additional 15% compounded total will be added for every 30 additional days.
Estimates are not the final figure. If it is beyond an additional 15% of the estimate customer will be notified.
Pianos are unique individuals and can have a wide and varying array of issues. Like most antiques there are two ways to approach these items. A full rebuild, guaranteeing that every part is functioning and in optimal shape. Buying a newer instrument is also an option.
Another option is an incremental build approach. This approach while more budget friendly, sometimes the results may vary. Like trying to start up an old car, at first the issues may seems basic, replacing a few key parts and doing simple maintenance. To only then discover that more things now need replaced, that before were unable to be seen due to basic functionality issues.
Unfortunately at the end of the day working on pianos, you are at the will of the instrument, and other issues may arise down the line or a more expensive rebuild may be the best or only way to truly guarantee results.
Price subject to change.